Prem Gazmere Hello! I'm Prem Hi, I’m Prem Gazmere, a motivated professional with experience in data entry, accounts receivable, IT support, and customer service. I’m skilled in SAP, Microsoft Office, web design, and social media marketing. Fluent in English, Nepali, and Hindi, I excel in website creation, online business startups, and LLC setup. I hold an associate degree in accounting and am pursuing a business administration degree. Tech-savvy, detail-oriented, and passionate about customer support & personal finance, I’m ready to contribute to success. ​ Prem Gazmere Customer Support Specialist & Data Entry Specialist 513-485-8541 Email: prem.gazmere@gmail.com Residence: Ohio, USA DOWNLOAD MY FULL RESUME Phone: EXPERIENCE EXPERIENCE 2022-Present Amber Achhamey Insurance Agency Customer Support Specialist Engage with customers in a professional and friendly manner, listening carefully to their insurance needs to provide the best quotes. Build strong relationships by showing empathy and trust, and follow up to address any questions or concerns. Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions using CRM tools such as Zendesk, or Google Sheets.​ 2018-2022 Account Receivable Representative-Credit Card Processor Cintas Strong understanding of accounts receivable, payment reconciliation, and basic accounting principles. Excellent attention to detail and accuracy, managing a high volume of transactions while keeping data accurate. Experienced with SAP, AS400, Cash App or similar financial systems for processing transactions and record-keeping. Proficient in Microsoft Office (Excel, Word, Outlook) and skilled in using online resources. 2016-2018 IT Support/Administrative Assistant NHTI-Concord Community College Install and configure software, troubleshoot hardware, software, and network issues, and assist with login and network problems. Provide tech support for events and help create marketing materials. Design social media graphics, newsletters, and banners. Manage event planning and coordination, ensuring success. Perform accurate data entry for marketing databases and customer information. EDUCATION EDUCATION 2018-2026 Undergraduate Business Adminstrative SUNY Buffalo State University Since 2018, I have been studying Business Administration at SUNY Buffalo State University. This program has given me a strong foundation in business practices, including management, finance, and marketing, preparing me for a successful career in the business world. 2015-2018 NHTI-Concord Community College I earned my associate degree in Accounting from NHTI-Concord Community College in 2018. It was a great experience that taught me the basics of accounting and how it works, giving me valuable skills and knowledge for my career. Graduated 2011-2015 High School Diploma Concord High School I completed my high school diploma at Concord High School in New Hampshire, graduated in 2015. This period provided me with a solid educational foundation and prepared me for further academic and professional pursuits. SKILLS SKILLS Social Media Platforms - Proficient eCommerce Platforms - Proficient Microsoft Office Suite - Proficient Canva - Proficient Wordpress - Proficient Data Entry - Proficient EXPERTISE EXPERTISE Personal Finance Skilled in managing accounts receivable, processing payments, and reconciling finances. Proficient in SAP and Microsoft Excel for keeping accurate financial records. Strong understanding of accounting principles and financial reporting. Holds an associate degree in accounting and is currently pursuing a business administration degree. Web Development I have experience creating websites, including a shopping site and a comparison platform. Skilled in design, development, and maintenance, I focus on user experience and online marketing while using social media to drive traffic. Data Entry and Customer Support I’m skilled in data entry and record management, ensuring accurate information input. In customer support, I effectively assist clients, resolve issues, and communicate clearly. My experience includes managing inquiries, processing transactions, and ensuring customer satisfaction. CONTACT Social Media Platforms I have experience managing social media platforms like Instagram, Facebook, Twitch, X (formerly Twitter), Snapchat, LinkedIn, Quora, Yelp, and Pinterest. I create engaging content, build brand presence, and use tools to boost audience engagement and traffic. While running my own online business, I used analytics to improve campaigns and reach a wider audience. eCommerce Platforms I’m skilled in using eCommerce platforms like Wix, Wordpress, and Shopify to create and manage online stores. I design user-friendly websites, optimize product listings, and set up payment solutions. With experience running my own online business, I implement marketing strategies and analyze performance to enhance customer experience and boost sales. Microsoft Office Suite I’m good at using Microsoft Office, including Word, Excel, PowerPoint, and Outlook. I can create documents, analyze data, design presentations, and manage emails. My skills help me work efficiently and get things done smoothly.